Welcome to Luxury Limousine Service. These Terms of Service ("Terms") constitute a legal agreement between you ("Customer" or "User") and our company ("Company," "we," "us," or "our"). By accessing and using our website, services, or platform, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, please do not use our services.
Our Company provides luxury limousine transportation services, including but not limited to:
All services are provided with professional, trained chauffeurs and properly maintained luxury vehicles.
All bookings must be made through our official website, mobile application, or by contacting our customer service team directly. Reservations are confirmed once you receive a confirmation email from our system. The confirmation email will contain your booking details, vehicle information, driver contact details, and price breakdown.
To make a reservation, you must:
We recommend booking your service as far in advance as possible to guarantee vehicle availability, especially for popular times, holidays, and special events. While same-day bookings are available subject to vehicle availability, we cannot guarantee confirmation.
All prices are quoted in USD and are subject to applicable taxes and surcharges. Pricing is based on several factors including:
Payment is required in full at the time of booking unless other arrangements have been made for corporate accounts. We accept the following payment methods:
Payments are non-refundable unless a cancellation or modification is made in accordance with our Cancellation Policy outlined below. This includes charges paid for services that were never rendered due to customer no-show or late cancellation.
Cancellations made more than 24 hours before your scheduled pickup time are eligible for a full refund with no charges applied.
Cancellations made less than 24 hours before your scheduled pickup time will incur a cancellation fee equal to 50% of the total booking price.
If you fail to appear for your scheduled service (no-show), you will be charged the full booking amount with no refund. This is to compensate for lost revenue and driver time allocation.
Changes to your reservation (pickup time, location, vehicle type, etc.) can be made up to 24 hours before your scheduled service. Modifications made less than 24 hours before service are subject to availability and may incur additional fees.
If you need to reschedule your service to a different date and time:
All vehicles in our fleet are:
All our chauffeurs:
We reserve the right to refuse service to any customer who:
In such cases, you will be charged for the service time accrued, and no refund will be provided.
By using our services, you agree to:
You are responsible for any damage to the vehicle caused by your actions or negligence. Damage charges will be assessed based on repair estimates and billed to your account. This includes:
Items left in our vehicles will be held for 30 days. After 30 days, unclaimed items will be donated or disposed of. The Company is not responsible for lost, stolen, or damaged personal items left in vehicles.
Except where prohibited by law, the Company's liability shall be limited to the amount paid for the service in question. This limitation applies to all claims, regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise).
The Company is not liable for:
All vehicles are insured with comprehensive coverage. However, you may wish to verify with your personal auto insurance provider regarding any coverage while using our services.
All vehicles are equipped with standard safety features including airbags, seat belts, and emergency equipment. Passengers are required to use seat belts at all times during transit.
Your personal information is collected, processed, and protected in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your data as outlined in our Privacy Policy.
Any disputes arising from these Terms or our services will be governed by the laws of [Your State/Country]. You agree to attempt to resolve any dispute through good-faith negotiation. If negotiation fails, disputes will be resolved through binding arbitration.
We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of our services constitutes acceptance of modified Terms. We will notify customers of significant changes via email.
We reserve the right to suspend or terminate services to any customer who:
For questions regarding these Terms of Service, please contact us at:
These Terms of Service, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and the Company regarding your use of our services and supersede all prior agreements and understandings.